Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.
This Month: Jamie, an expatriate living in Phnom Penh, Cambodia, was driving home after a dinner out with friends when she was involved in a serious car accident. She was conscious, but unable to move, so a bystander called local emergency responders. Once Jamie arrived at the hospital in Phnom Penh, her treating doctors called On Call International, her company’s travel assistance provider, to inform them of the situation.
Jamie had several fractures and possible internal injuries, so On Call closely monitored her care in case she needed to be transported to a better-equipped facility. Upon further testing, Jamie’s treating doctors and On Call’s medical team decided she needed an evacuation to Bangkok to ensure she received the level of treatment she needed.
On Call worked to obtain landing permits for the air ambulance since it would be arriving after midnight (airports in Cambodia are normally closed at this time). On Call also coordinated with the hospitals in Phnom Penh and Bangkok to guarantee payment on behalf of Jamie’s health insurance provider for the medical treatments.
Safe and Sound…
On Call transferred Jamie to Bangkok via air ambulance where she was admitted to the ICU. Jamie’s parents, who flew to Bangkok from Canada to oversee her care, were thankful On Call helped them locate an affordable hotel close to the hospital. They were also thankful for On Call’s role in ensuring their daughter received the medical care she needed — understanding Cambodia’s more limited healthcare options, they didn’t want to think “what could have been” without On Call by her side. Once Jamie’s health improved and she was discharged from the hospital, On Call coordinated her flight back to Cambodia so she could continue with her assignment.
* Names have been changed to protect member privacy.
Phnom Penh traffic from Bart Geesink
Phnom Penh airport from Chikumaya